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Course Details
Course Description:
The Cisco Customer Success Manager-DTCSM v2.1 course is a 3-day course that is designed to help students attain the confidence and competence to fulfil the Customer Success Manager (CSM) role successfully, helping their customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, where students can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.
The course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. This course prepares students for the Cisco Customer Success Manager Specialist certification exam.
Topics covered in the course include:
- Developing skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
- Understanding key concepts and terminologies related to the CSM role
- Preparing for the Cisco Customer Success Manager Specialist certification exam
- Provide a thorough introduction, tools, concepts, and skills practice to prepare for the CSM role
- Providing students experience with common practices and expected tasks, including confidence using terms such as Annual Recurring Revenue (ARR), Lifetime Customer Value LTCV, Available to Renew (ATR), and other key metrics
Target Student:
- Individuals preparing for the Cisco Customer Success Manager Specialist certification
- Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology
Prerequisites:
This course has no formal prerequisites, but it is recommended that you have:
- Experience with and interest in working with customers to determine, measure, and deliver business outcomes through the implementation of technology
- Time spent in a customer facing role, including technical sales, system engineering, or similar will be especially helpful
Customer Success Concepts
- Overview of the Customer Success Industry
- Engaging with and Understanding the Customer
Enabling Success
- Developing Customer Success Plans
- Managing Stakeholders
- Driving Utilization and Value
- Monitoring Ongoing Customer Health (Health Index)
- Expansion and Renewal Motions
- Summary and Review
This course has no formal prerequisites, but we recommend that you have:
- Experience with and interest in working with customers to determine, measure, and deliver business outcomes through the implementation of technology
- Tim"
1174,1286,,6199,Veeam Certified Engineer (VMCE),0,0,Veeam,veeam.png,,veeam," The Veeam Certified Engineer (VMCE)) course is a 3-day course that was designed to help students learn how to build, implement, and optimize the Veeam software solution.
This course provides students with a vigorous learning experience by combining expert instruction with intensive hands-on exercises.
Topics covered in the course include:
- Getting more functionality out of Veeam solutions
- Identifying and resolving issues more efficiently
- Gaining a distinction from your peers
Target Student: This course is ideal for:
- System engineers and administrators
- Backup and virtualization administrators
- Pre-sales and post-sales
- Solution architects
- Consultants
- Individuals eager to become an industry recognized expert on Veeam software solutions
Prerequisites:
- A firm understanding of virtualization, backup, and recovery.
Testimonials
This was the class I needed.
The instructor Jeff took his time and made sure we understood each topic before moving to the next. He answered all of our questions, and I don't know about the rest of the students, but was very pleased with this experience.
I finally understand how to use Excel.
-Amanda T (Yale New Haven Hospital).
Great class!
We were able to cover a lot of information in one day without getting overwhelmed.
-Maria R (Microsoft).
Public Class Schedule
Instructor led training is a cost effective and convenient learning platform for busy professionals. Most courses are available at over 300 locations nationwide and Online.
The classes are taught via the RCI method by professionally certified instructors, and are usually limited to 12 or less students. Each student receives a training manual and practice problems, along with a free course retake. Click here to learn more about Instructor Led Training
Below is a list of upcoming Cisco-enterprise-networking Instructor Led Class Dates:
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