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SalesForce

SalesForce Training

Professional Skills Development and Certification Training Courses

SalesForce

Available SalesForce Instructor-Led Courses

Click Class Title for Dates and Details
Days
Course Fee
Salesforce.com: Sales Cloud for Sales Representatives
1
$395
Salesforce.com: Sales Cloud Administration Essentials
5
$2695
Salesforce Power User for Sales
1
$395
DEX403: Declarative Development for Platform App Builders in Lightning
5
$4500
DEX450: Build Applications Programmatically on the Salesforce Platform
5
$4500

Available SalesForce On-Demand Courses

Course Title - Click for Dates and Details
Course Fee

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SalesForce FAQ

 

What is SalesForce

Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and enterprise applications with a focus on sales, customer service, marketing automation, analytics, and application development. Salesforce enables organizations to manage their customer interactions, streamline operations, and enhance their overall business efficiency.

 

Key Features of Salesforce:

  1. Customer Relationship Management (CRM):

    Salesforce's core offering is its CRM platform, which helps businesses organize customer data, track interactions, manage leads, and optimize sales pipelines.

  2. Cloud-Based Architecture:

    Salesforce operates entirely in the cloud, making it accessible from anywhere with an internet connection. This eliminates the need for expensive on-premise infrastructure.

  3. Customizability and Scalability:

    Businesses can tailor Salesforce to their needs through its robust customization options and scalable infrastructure, ensuring the platform grows alongside their operations.

  4. Salesforce Ecosystem:
    • Sales Cloud: For managing sales processes and customer acquisition.
    • Service Cloud: For enhancing customer support and case management.
    • Marketing Cloud: For automating and optimizing marketing campaigns.
    • Commerce Cloud: For managing e-commerce operations.
    • Tableau: For advanced analytics and data visualization.
    • Slack: For team collaboration and communication.
  5. Integration Capabilities:

    Salesforce integrates seamlessly with third-party applications and tools, allowing businesses to connect their existing software systems into a unified platform.

  6. Artificial Intelligence with Einstein:

    Salesforce Einstein is an AI tool embedded into Salesforce's services, offering predictive analytics, automated workflows, and intelligent decision-making support.

  7. AppExchange:

    Salesforce's marketplace provides thousands of third-party apps and solutions to extend functionality, covering areas such as finance, HR, and IT.

  8. Developer Platform:

    Salesforce provides a robust developer platform called Salesforce Platform (formerly Force.com), enabling businesses to build and deploy custom apps.

  9. Security and Compliance:

    Salesforce prioritizes data security and offers compliance with major standards, including GDPR, HIPAA, and ISO certifications.

  10. Trailblazer Community:

    Salesforce supports a global community of users and developers, offering resources like training, certifications, and forums for learning and collaboration.

Industries Served:

  • Financial services
  • Healthcare and life sciences
  • Retail
  • Manufacturing
  • Government
  • Education
  • Nonprofits

Benefits of Salesforce:

  • Enhanced customer insights and engagement
  • Improved efficiency and productivity
  • Data-driven decision-making
  • Scalable solutions for businesses of all sizes
  • Real-time collaboration and connectivity

 

Salesforce Certifications Available in 2024

As of 2024, Salesforce offers a comprehensive suite of certifications designed to validate expertise across various roles and specializations within the Salesforce ecosystem. These certifications are categorized into several key areas:

1. Associate Certifications:

  • Salesforce Associate: Validates foundational knowledge of the Salesforce platform, suitable for individuals with up to six months of experience.
  • AI Associate: Focuses on the ethical and responsible application of AI within CRM contexts.
  • Marketing Associate: Emphasizes basic understanding of Salesforce Marketing Cloud and general marketing concepts.

2. Administrator Certifications:

  • Salesforce Certified Administrator: Demonstrates proficiency in customizing Salesforce, managing users, and configuring the platform.
  • Advanced Administrator: For professionals with advanced knowledge of Salesforce administration and optimization.

3. Developer Certifications:

  • Platform App Builder: Validates skills in building applications using the Salesforce Platform's declarative features.
  • Platform Developer I & II: Assess abilities in developing custom applications using Apex and Visualforce.
  • JavaScript Developer I: Focuses on JavaScript development within the Salesforce ecosystem.

4. Architect Certifications:

  • Application Architect: Recognizes expertise in designing and building applications on the Salesforce Platform.
  • System Architect: Validates skills in designing scalable and secure solutions.
  • Technical Architect: The pinnacle of Salesforce certifications, demonstrating mastery in designing and implementing complex solutions.

5. Consultant Certifications:

  • Sales Cloud Consultant: Validates expertise in implementing Sales Cloud solutions.
  • Service Cloud Consultant: Focuses on Service Cloud implementations.
  • Field Service Consultant: Emphasizes skills in deploying Field Service solutions.
  • Nonprofit Cloud Consultant: Tailored for professionals working with nonprofit organizations.

6. Marketing Cloud Certifications:

  • Marketing Cloud Administrator: Validates ability to configure and manage Marketing Cloud.
  • Marketing Cloud Consultant: Focuses on implementing Marketing Cloud solutions.
  • Marketing Cloud Developer: Assesses skills in developing customized Marketing Cloud applications.
  • Marketing Cloud Email Specialist: Emphasizes proficiency in email marketing within Marketing Cloud.

7. Designer Certifications:

  • User Experience (UX) Designer: Validates skills in designing user-centric experiences on the Salesforce Platform.
  • Strategy Designer: Focuses on strategic design principles within Salesforce solutions.

8. Specialist Certifications:

  • CPQ Specialist: Assesses expertise in Salesforce's Configure, Price, Quote solutions.
  • OmniStudio Developer: Validates skills in developing applications using OmniStudio tools.
  • Industries CPQ Developer: Focuses on developing CPQ solutions for specific industries.

These certifications cater to a wide range of professionals, from those just starting their Salesforce journey to seasoned experts aiming to validate their advanced skills. Pursuing these certifications can significantly enhance career prospects and demonstrate a commitment to excellence within the Salesforce ecosystem.

For a comprehensive list and detailed information on each certification, refer to Salesforce's official certification page.

 

 

Jobs That Use Salesforce

1. Salesforce Administrator

  • Role: Manage and maintain the Salesforce platform within an organization.
  • Responsibilities:
    • Customize Salesforce to meet business needs.
    • Manage user accounts, security settings, and permissions.
    • Ensure data integrity by implementing best practices for data management.
    • Create reports and dashboards to provide insights for stakeholders.
    • Provide training and support for Salesforce users.

2. Salesforce Developer

  • Role: Design, develop, and implement custom solutions on the Salesforce platform.
  • Responsibilities:
    • Write code using Apex, Visualforce, and Lightning Web Components.
    • Integrate Salesforce with third-party applications.
    • Collaborate with teams to develop tailored solutions.
    • Debug and troubleshoot system issues.
    • Implement automation to streamline business processes.

3. Salesforce Business Analyst

  • Role: Bridge the gap between business needs and technical solutions in Salesforce.
  • Responsibilities:
    • Gather and document business requirements.
    • Analyze data to provide actionable insights.
    • Collaborate with developers and stakeholders to implement solutions.
    • Test and validate system functionality to ensure it meets business needs.
    • Provide strategic recommendations for process improvement.

4. Salesforce Consultant

  • Role: Advise organizations on the optimal use of Salesforce to achieve their goals.
  • Responsibilities:
    • Assess client requirements and recommend Salesforce solutions.
    • Lead Salesforce implementation and customization projects.
    • Train clients on Salesforce usage and best practices.
    • Monitor project progress and ensure successful delivery.
    • Provide ongoing support and optimization recommendations.

5. Salesforce Marketing Specialist

  • Role: Leverage Salesforce Marketing Cloud to design and execute marketing campaigns.
  • Responsibilities:
    • Create and manage email marketing campaigns.
    • Analyze campaign performance using Salesforce tools.
    • Segment customer data to target specific audiences.
    • Collaborate with teams to align marketing strategies with business goals.
    • Optimize campaigns to improve engagement and ROI.

6. Salesforce Architect

  • Role: Design and oversee the overall architecture of Salesforce implementations.
  • Responsibilities:
    • Develop scalable solutions for complex business requirements.
    • Ensure Salesforce systems are aligned with organizational goals.
    • Provide technical leadership to developers and administrators.
    • Identify opportunities for system improvements and innovation.
    • Maintain system security and compliance standards.

 

 

We offer live-instructor group training classes for your team.

Upskill your team from the comfort of your office or online.

Benefits of Group Training Include:

  • Experienced Professional Instructor Trains Your Team
  • Content Focused On Your Team's Needs
  • Convenient Scheduling and Class Setup
  • Significant Per/Student Cost Savings
  • Online, On-Site and Blended Options Available

 

 Virtual Live Instructor

 Free Training Manual

 Free Repeat

Need SalesForce Group Training?

We offer private SalesForce group training services for organizations looking to upskill their team members with a live-instructor.

Training options include:

  • Onsite Training
  • Remote Training
  • Blended (Onsite and Remote Combined)

Learn more about how SalesForce Private Group Training from Business Computer Skills can help your team.

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Public Class Schedule

Local Training Dates
(Click on the course name below to view course details and full list of class dates)

DEX450: Build Applications Programmatically on the Salesforce Platform
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 12/2/2024 - 12/6/2024
Course Fee : $4500

Select Location

Salesforce.com: Sales Cloud Administration Essentials
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 12/2/2024 - 12/6/2024
Course Fee : $2695

Select Location

DEX403: Declarative Development for Platform App Builders in Lightning
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 12/9/2024 - 12/13/2024
Course Fee : $4500

Select Location

Salesforce.com: Sales Cloud for Sales Representatives
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 12/13/2024 - 12/13/2024
Course Fee : $395

Select Location

Salesforce.com: Sales Cloud Administration Essentials
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 1/13/2025 - 1/17/2025
Course Fee : $2695

Select Location

Salesforce.com: Sales Cloud for Sales Representatives
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 1/20/2025 - 1/20/2025
Course Fee : $395

Select Location

Salesforce.com: Sales Cloud Administration Essentials
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 2/10/2025 - 2/14/2025
Course Fee : $2695

Select Location

Salesforce.com: Sales Cloud for Sales Representatives
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 2/21/2025 - 2/21/2025
Course Fee : $395

Select Location

Salesforce.com: Sales Cloud Administration Essentials
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 3/10/2025 - 3/14/2025
Course Fee : $2695

Select Location

Salesforce.com: Sales Cloud for Sales Representatives
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 3/17/2025 - 3/17/2025
Course Fee : $395

Select Location

Salesforce.com: Sales Cloud Administration Essentials
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 4/7/2025 - 4/11/2025
Course Fee : $2695

Select Location

Salesforce.com: Sales Cloud for Sales Representatives
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 4/18/2025 - 4/18/2025
Course Fee : $395

Select Location

Salesforce.com: Sales Cloud Administration Essentials
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 5/5/2025 - 5/9/2025
Course Fee : $2695

Select Location

Salesforce.com: Sales Cloud for Sales Representatives
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 5/12/2025 - 5/12/2025
Course Fee : $395

Select Location

Salesforce.com: Sales Cloud Administration Essentials
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 6/2/2025 - 6/6/2025
Course Fee : $2695

Select Location

Salesforce.com: Sales Cloud for Sales Representatives
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 6/13/2025 - 6/13/2025
Course Fee : $395

Select Location

Salesforce.com: Sales Cloud Administration Essentials
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 6/23/2025 - 6/27/2025
Course Fee : $2695

Select Location

Salesforce.com: Sales Cloud for Sales Representatives
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 6/30/2025 - 6/30/2025
Course Fee : $395

Select Location

Salesforce.com: Sales Cloud Administration Essentials
Course Format: Virtual Live Instructor
Course Location: Available Nationwide and Online
Class Date(s): 7/21/2025 - 7/25/2025
Course Fee : $2695

Select Location

Available SalesForce Training Formats

While a large number of people today use SalesForce products in some capacity, and are familiar with its general usage, many of them just scratch the surface of knowing what this diverse suite of software and services can do, and how it can help them do their jobs more efficiently.

Business Computer Skills offers SalesForce Training in a variety of formats to help users build their SalesForce skills:

SalesForce Instructor-Led Training

SalesForce Group Training Classes

What is SalesForce?

Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and enterprise applications with a focus on sales, customer service, marketing automation, analytics, and application development. Salesforce enables organizations to manage their customer interactions, streamline operations, and enhance their overall business efficiency.

Below are links to our available SalesForce Training courses, SalesForce Tutorials, and other great resources to help you learn all the available topics for SalesForce.

Free SalesForce Tutorials and Resources

As a service to our customers, we are actively developing a library of free SalesForce tutorials for you to use. We know that sometimes you may not need an entire course to learn what you need in SalesForce, so we wanted to provide some good resources that can help you accomplish some common tasks in SalesForce.

Below are some links to free SalesForce tutorials from Business Computer Skills and other sources:

  • No Tutorials are currently available.

SalesForce Certifications

Getting a Certifcation in SalesForce will demonstrate a proficiency in using SalesForce. These certifications can be beneficial to your career and can be obtained by getting the appropriate training and passing a certification exam from .

  • No Certifications are currently available.

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