CLFNDU-Understanding Cisco Collaboration Foundations V1.0 - On-Demand Course

The CLFNDU-Understanding Cisco Collaboration Foundations V1.0 course is a 5-day course that is designed to teach students about initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. Additionally, students will learn the fundamentals of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities. This course provides the basic knowledge needed prior to taking the CCNP Collaboration certification courses. The course also serves as entry-level training for newcomers to Cisco on-premise collaboration technologies.

• Defining collaboration and describing the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model
• Configuring and modifying required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool
• Deploying and troubleshooting IP phones via auto registration and manual configuration within Cisco Unified CM
• Describing the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
• Managing Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy
• Configuring dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns
• Configuring Class of Control on Cisco Unified CM to control which devices and lines have access to services
• Configuring Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups
• Deploying a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network
• Managing Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways
• Describing tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
• Describing additional considerations for deploying video endpoints in Cisco Unified CM
• Describing the integration of Cisco Unity with Cisco Unified CM and the default call handler

This course will help students to:

• Administering a single-site Cisco Unified Communications Manager, handling daily tasks such as add, moves, changes and deletions of phones, video endpoints, and users
• Configuring Jabber devices and implement common endpoint features including call park, shared lines, pickup groups, and phone button templates
• Introducing participants to the SIP protocol, how calls are connected, and how media codes are determined
• Introducing students to the capabilities and basic configuration of an SIP gateway for PSTN access
• Introducing students to the dial plan elements used to route calls, and the class-of-service capabilities to control who can route calls where
• Administering Cisco Unity Connection handling daily tasks such as add, moves, and changes and deletions of voicemail boxes and users
• Administering maintenance tasks and use the troubleshooting tools available on Cisco Unified Communications Manager and Cisco Real-time Monitoring Tool

• Students preparing to take the CCNP Collaboration certification