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Microsoft 365 FAQ
What is Microsoft 365
Microsoft Office 365, now officially known as Microsoft 365, is a subscription-based suite of productivity tools and cloud services designed to enhance collaboration, communication, and productivity for individuals, businesses, and organizations. It integrates the traditional Microsoft Office applications with advanced cloud-based features and services, providing users with access to their documents and tools anytime, anywhere.
Key Features of Microsoft 365
Cloud-Based Access
Users can access their files and applications from any device with an internet connection.
Documents are stored on OneDrive, a cloud storage service, ensuring data is safe and accessible.
Traditional Office Applications
Core apps include Word, Excel, PowerPoint, and Outlook.
Applications are regularly updated with new features, security enhancements, and tools.
Collaboration Tools
Microsoft Teams serves as a central hub for team collaboration, including chat, video calls, and file sharing.
Real-time co-authoring allows multiple users to work simultaneously on the same document.
Cloud Storage
OneDrive and SharePoint offer integrated cloud storage, enabling easy sharing and version control.
Users receive generous storage allocations, often ranging from 1TB to unlimited space depending on the subscription.
Enhanced Communication
Tools like Outlook for email, Teams for communication, and integrated scheduling tools streamline interactions.
Includes options for video conferencing, webinars, and live event hosting.
Advanced Security
Built-in protections against malware, ransomware, and phishing threats.
Advanced compliance tools and data encryption ensure organizational security.
Flexible Subscriptions
Plans are available for personal use, small businesses, enterprises, and educational institutions.
Subscription includes regular updates, removing the need for purchasing new versions of the software.
AI-Powered Features
Tools like Copilot and Microsoft Editor provide intelligent assistance, such as grammar correction, design suggestions, and workflow automation.
Benefits of Microsoft 365
Mobility: Work from anywhere with internet-enabled devices.
Scalability: Solutions designed to fit individual users to large enterprises.
Cost-Effectiveness: Pay-as-you-go pricing eliminates large upfront software costs.
Continuous Innovation: Regular updates ensure users always have the latest features.
Microsoft 365 Plans
For Individuals & Families: Personal and Family plans designed for home users. Includes all essential Office apps and OneDrive storage.
For Businesses: Plans like Business Basic, Business Standard, and Business Premium. Features range from basic collaboration tools to advanced security and compliance options.
For Enterprises: Enterprise-grade plans with features tailored for large organizations, such as advanced analytics, AI tools, and compliance capabilities.
For Education: Special plans for students, teachers, and institutions, often free or discounted.
Conclusion
Microsoft 365 is more than just a productivity suite—it's an ecosystem that integrates traditional office tools with modern, cloud-based solutions to cater to the evolving needs of individuals and organizations.
Microsoft 365 Certifications Available in 2024
As of November 2024, Microsoft offers a comprehensive suite of certifications for Microsoft 365, catering to various roles and expertise levels. These certifications are structured into three primary tiers: Fundamentals, Associate, and Expert. Below is a detailed overview of the available certifications:
Fundamentals Level:
Microsoft 365 Certified: Fundamentals: This entry-level certification is designed for individuals new to Microsoft 365. It validates foundational knowledge of cloud-based solutions to enhance productivity and collaboration among on-site, remote, and hybrid workers.
Associate Level:
Microsoft 365 Certified: Endpoint Administrator Associate: This certification is intended for professionals who manage devices and client applications in a Microsoft 365 environment. It focuses on deploying, configuring, and maintaining devices and applications to ensure optimal performance and security.
Microsoft 365 Certified: Teams Administrator Associate: Aimed at administrators responsible for configuring, deploying, and managing Office 365 workloads for Microsoft Teams, this certification emphasizes effective collaboration and communication in an enterprise setting.
Microsoft 365 Certified: Messaging Administrator Associate: This certification targets professionals who manage messaging infrastructure, including mail flow, hybrid configuration, migration, and recipient management.
Microsoft 365 Certified: Security Administrator Associate: Designed for security administrators, this certification focuses on implementing and managing security and compliance solutions, responding to threats, and enforcing data governance.
Microsoft 365 Certified: Developer Associate: This certification is for developers who design, build, test, and maintain applications and solutions optimized for the productivity and collaboration needs of organizations using the Microsoft 365 platform.
Expert Level:
Microsoft 365 Certified: Administrator Expert: This advanced certification is tailored for administrators who deploy and manage Microsoft 365 services, including tenant-level implementation and administration of cloud and hybrid environments. It requires passing Exam MS-102: Microsoft 365 Administrator.
Microsoft 365 Certified: Enterprise Administrator Expert: This certification is designed for professionals who evaluate, plan, migrate, deploy, and manage Microsoft 365 services. It encompasses a broad range of skills, including security, compliance, and supporting technologies.
These certifications are designed to validate a professional's expertise in various aspects of Microsoft 365, ensuring they possess the necessary skills to effectively manage and optimize Microsoft 365 environments.
Jobs That Use Microsoft 365
1. IT Administrator
Responsibilities:
Manage and deploy Microsoft 365 applications across the organization.
Ensure security and compliance within the Microsoft 365 environment.
Troubleshoot and resolve issues related to user access and functionality.
Set up and maintain SharePoint sites for team collaboration.
2. Project Manager
Responsibilities:
Use Microsoft Teams and Planner to manage project workflows.
Create reports and track progress using Excel and Power BI.
Collaborate with stakeholders using SharePoint and Outlook.
Prepare presentations and project documentation using PowerPoint and Word.
3. Educator
Responsibilities:
Conduct virtual classes and meetings via Microsoft Teams.
Prepare lesson plans and assignments using Word and OneNote.
Collaborate with students and parents using Outlook and SharePoint.
Assess student performance using Excel and Forms.
4. Sales Representative
Responsibilities:
Track sales data and performance metrics using Excel.
Communicate with clients and team members via Outlook and Teams.
Create engaging sales presentations using PowerPoint.
Maintain customer records using SharePoint and Dynamics 365 (integrated with Microsoft 365).
5. Marketing Specialist
Responsibilities:
Develop marketing plans and campaigns using Word and PowerPoint.
Collaborate with the team using Teams and SharePoint.
Analyze campaign performance with Excel and Power BI.
Communicate with vendors and stakeholders using Outlook.
6. Customer Service Representative
Responsibilities:
Respond to customer inquiries and issues using Outlook and Teams.
Document customer interactions and resolutions in SharePoint.
Generate reports and analyze customer feedback using Excel.
Conduct training sessions and knowledge sharing using PowerPoint and Teams.
We offer live-instructor group training classes for your team.
Upskill your team from the comfort of your office or online.
Benefits of Group Training Include:
Experienced Professional Instructor Trains Your Team
Content Focused On Your Team's Needs
Convenient Scheduling and Class Setup
Significant Per/Student Cost Savings
Online, On-Site and Blended Options Available
Virtual Live Instructor
Free Training Manual
Free Repeat
Need Microsoft365 Group Training?
We offer private Microsoft365 group training services for organizations looking to upskill their team members with a live-instructor.
MS-900: Microsoft 365 Fundamentals Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 1/17/2025 - 1/17/2025 Course Fee : $595
MS-102: Microsoft 365 Administrator Essentials Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 1/20/2025 - 1/24/2025 Course Fee : $2795
MS-900: Microsoft 365 Fundamentals Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 2/14/2025 - 2/14/2025 Course Fee : $595
MS-102: Microsoft 365 Administrator Essentials Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 2/17/2025 - 2/21/2025 Course Fee : $2795
MS-900: Microsoft 365 Fundamentals Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 3/14/2025 - 3/14/2025 Course Fee : $595
MS-102: Microsoft 365 Administrator Essentials Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 3/17/2025 - 3/21/2025 Course Fee : $2795
MS-900: Microsoft 365 Fundamentals Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 4/11/2025 - 4/11/2025 Course Fee : $595
MS-102: Microsoft 365 Administrator Essentials Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 4/14/2025 - 4/18/2025 Course Fee : $2795
MS-900: Microsoft 365 Fundamentals Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 5/9/2025 - 5/9/2025 Course Fee : $595
MS-102: Microsoft 365 Administrator Essentials Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 5/12/2025 - 5/16/2025 Course Fee : $2795
While a large number of people today use Microsoft 365 products in some capacity, and are familiar with its general usage, many of them just scratch the surface of knowing what this diverse suite of software and services can do, and how it can help them do their jobs more efficiently.
Business Computer Skills offers Microsoft 365 Training in a variety of formats to help users build their Microsoft 365 skills:
Microsoft Office 365, now officially known as Microsoft 365, is a subscription-based suite of productivity tools and cloud services designed to enhance collaboration, communication, and productivity for individuals, businesses, and organizations. It integrates the traditional Microsoft Office applications with advanced cloud-based features and services, providing users with access to their documents and tools anytime, anywhere.
Below are links to our available Microsoft 365 Training courses, Microsoft 365 Tutorials, and other great resources to help you learn all the available topics for Microsoft 365.
Free Microsoft 365 Tutorials and Resources
As a service to our customers, we are actively developing a library of free Microsoft 365 tutorials for you to use. We know that sometimes you may not need an entire course to learn what you need in Microsoft 365, so we wanted to provide some good resources that can help you accomplish some common tasks in Microsoft 365.
Below are some links to free Microsoft 365 tutorials from Business Computer Skills and other sources:
No Tutorials are currently available.
Microsoft 365 Certifications
Getting a Certifcation in Microsoft 365 will demonstrate a proficiency in using Microsoft 365. These certifications can be beneficial to your career and can be obtained by getting the appropriate training and passing a certification exam from microsoft.
Microsoft 365 Certified: Fundamentals Certification
Microsoft 365 Certified: Messaging Administrator Associate Certification
Microsoft 365 Certified: Security Administrator Associate Certification
Microsoft 365 Certified: Teams Administrator Associate Certification
Microsoft Certified: Information Protection Administrator Associate Certification
Microsoft 365 Certified: Modern Desktop Administrator Associate Certification
Microsoft 365 Certified: Developer Associate Certification
Microsoft 365 Certified: Teamwork Administrator Associate Certification
Microsoft 365 Certified: Enterprise Administrator Expert Certification
