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Outlook FAQ
What is Outlook
Microsoft Outlook is a widely-used personal information manager developed by Microsoft, primarily known for its email management capabilities. It is available as part of the Microsoft Office suite and as a standalone application. Though most known for email, Outlook also includes a calendar, task manager, contact manager, note-taking, journal, and web browsing. It is a robust tool for individuals and businesses, facilitating communication, scheduling, and collaboration.
Whether you want to learn Outlook basics or become an expert with the application, we have the right course for you.
Key Features of Microsoft Outlook
Email Management:
Outlook allows users to send, receive, and organize email efficiently. It supports multiple email accounts, including those from popular services like Gmail and Yahoo.
Users can categorize, flag, and filter emails, helping them prioritize their inbox.
Calendar:
The integrated calendar helps users schedule appointments, meetings, and events.
It offers day, week, or month views, making it easy to plan and organize schedules. Users can set reminders and share their calendars with others for better collaboration.
Contacts:
The contacts feature enables users to store and manage information about people, including email addresses, phone numbers, and mailing addresses.
Users can group contacts, allowing them to quickly send messages to multiple recipients or organize contacts based on relevance (e.g., clients, friends, etc.).
Task Manager:
Users can create and manage to-do lists, set deadlines, and track the progress of tasks. This helps with productivity and time management.
Tasks can be assigned to other users and monitored for completion in collaborative settings.
Integration with Other Microsoft Services:
Outlook integrates seamlessly with other Microsoft Office applications, such as Word, Excel, and OneNote.
It also works with SharePoint and Microsoft Teams, making it an essential tool in Microsoft 365 ecosystems for document sharing, team collaboration, and project management.
Security Features:
Outlook includes built-in security features such as encryption, spam filtering, and malware detection to protect user data.
It supports multi-factor authentication (MFA) and works with external security services to provide a secure email experience.
Mobile Compatibility:
Microsoft Outlook has mobile applications for iOS and Android, allowing users to manage their emails and calendars on the go.
Search Functionality:
Outlook provides a powerful search feature that allows users to find specific emails, contacts, or calendar events quickly.
The search filters can be customized to locate information based on various criteria like keywords, dates, or sender.
Use Cases
Personal Use: Individuals use Outlook to manage personal emails, schedule appointments, and organize tasks, making it a useful productivity tool.
Business Use: In the business world, Outlook is often employed for professional communication, scheduling meetings, and managing collaborative tasks across teams.
Enterprise Solutions: Larger organizations often use Outlook in combination with Microsoft Exchange Server or Office 365 for full enterprise email and collaboration solutions, with advanced security and compliance features.
Microsoft Outlook Certifications in 2024
In 2024, Microsoft continues to offer certifications for Outlook as part of their broader Microsoft Office suite certifications. The primary certification related to Microsoft Outlook is the Microsoft Office Specialist (MOS) Outlook certification. This certification validates your skills in managing email, calendar, contacts, and tasks using Outlook and is part of the broader Microsoft 365 and Office Specialist program.
Microsoft Office Specialist (MOS) Outlook (Microsoft 365 Apps):
Focuses on the core functionalities of Microsoft Outlook.
Includes topics such as email management, calendaring, task management, and collaboration using Outlook's various tools.
The certification is targeted at entry-level to intermediate users and helps professionals demonstrate proficiency with Outlook.
Microsoft Office Specialist Expert (MOS Expert) Certification:
While not specifically focused on Outlook, MOS Expert validates proficiency across multiple Microsoft 365 tools, and advanced Outlook functionality can be part of this certification.
Microsoft Certified: Fundamentals and Associate Certifications:
Certifications like Microsoft 365 Fundamentals (MS-900) and Microsoft 365 Certified: Modern Desktop Administrator Associate may include aspects of Outlook, but they cover broader topics related to Microsoft 365 administration.
These certifications can be achieved by passing a related exam available through Microsoft or certified testing centers.
Jobs That Use Microsoft Outlook
Many jobs across various industries use Microsoft Outlook due to its widespread application in email communication, scheduling, and task management. These roles include:
Administrative positions
Customer service roles
Project managers
Sales representatives
Executive assistants
Additionally, professionals in IT, human resources, marketing, and even remote workers frequently use Outlook for coordinating communication and organizing workloads. It is a vital tool in corporate environments for managing daily operations, deadlines, and collaborative tasks.
We offer live-instructor group training classes for your team.
Upskill your team from the comfort of your office or online.
Benefits of Group Training Include:
Experienced Professional Instructor Trains Your Team
Content Focused On Your Team's Needs
Convenient Scheduling and Class Setup
Significant Per/Student Cost Savings
Online, On-Site and Blended Options Available
Virtual Live Instructor
Free Training Manual
Free Repeat
Need Outlook Group Training?
We offer private Outlook group training services for organizations looking to upskill their team members with a live-instructor.
(Click on the course name below to view course details and full list of class dates)
Outlook Introduction Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 1/13/2025 - 1/13/2025 Course Fee : $299
Outlook 365 Introduction for the Web Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 1/14/2025 - 1/14/2025 Course Fee : $299
Outlook Intermediate Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 1/15/2025 - 1/15/2025 Course Fee : $299
Outlook Introduction Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 2/19/2025 - 2/19/2025 Course Fee : $299
Outlook 365 Introduction for the Web Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 2/20/2025 - 2/20/2025 Course Fee : $299
Outlook Intermediate Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 2/21/2025 - 2/21/2025 Course Fee : $299
Outlook Introduction Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 3/17/2025 - 3/17/2025 Course Fee : $299
Outlook 365 Introduction for the Web Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 3/18/2025 - 3/18/2025 Course Fee : $299
Outlook Intermediate Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 3/19/2025 - 3/19/2025 Course Fee : $299
Outlook Introduction Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 4/16/2025 - 4/16/2025 Course Fee : $299
Outlook 365 Introduction for the Web Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 4/17/2025 - 4/17/2025 Course Fee : $299
Outlook Intermediate Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 4/18/2025 - 4/18/2025 Course Fee : $299
Outlook Introduction Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 5/12/2025 - 5/12/2025 Course Fee : $299
Outlook 365 Introduction for the Web Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 5/13/2025 - 5/13/2025 Course Fee : $299
Outlook Intermediate Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 5/14/2025 - 5/14/2025 Course Fee : $299
Outlook Introduction Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 6/11/2025 - 6/11/2025 Course Fee : $299
Outlook 365 Introduction for the Web Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 6/12/2025 - 6/12/2025 Course Fee : $299
Outlook Intermediate Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 6/13/2025 - 6/13/2025 Course Fee : $299
Outlook Introduction Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 7/7/2025 - 7/7/2025 Course Fee : $299
Outlook 365 Introduction for the Web Course Format: Virtual Live Instructor Course Location: Available Nationwide and Online Class Date(s): 7/8/2025 - 7/8/2025 Course Fee : $299
While a large number of people today use Outlook products in some capacity, and are familiar with its general usage, many of them just scratch the surface of knowing what this diverse suite of software and services can do, and how it can help them do their jobs more efficiently.
Business Computer Skills offers Outlook Training in a variety of formats to help users build their Outlook skills:
Microsoft Outlook is a widely-used personal information manager developed by Microsoft, primarily known for its email management capabilities. It is available as part of the Microsoft Office suite and as a standalone application. Though most known for email, Outlook also includes a calendar, task manager, contact manager, note-taking, journal, and web browsing. It is a robust tool for individuals and businesses, facilitating communication, scheduling, and collaboration.
Whether you want to learn Outlook basics or become an expert with the application, we have the right course for you.
Below are links to our available Outlook Training courses, Outlook Tutorials, and other great resources to help you learn all the available topics for Outlook.
Free Outlook Tutorials and Resources
As a service to our customers, we are actively developing a library of free Outlook tutorials for you to use. We know that sometimes you may not need an entire course to learn what you need in Outlook, so we wanted to provide some good resources that can help you accomplish some common tasks in Outlook.
Below are some links to free Outlook tutorials from Business Computer Skills and other sources:
No Tutorials are currently available.
Outlook Certifications
Getting a Certifcation in Outlook will demonstrate a proficiency in using Outlook. These certifications can be beneficial to your career and can be obtained by getting the appropriate training and passing a certification exam from microsoft.
Microsoft Office Specialist: Outlook Associate (Outlook and Outlook 2019) Certification
