Business Process Analysis and Management

 

Course Description:

The Business Process Analysis and Management course will develop the knowledge and skill sets to excel as a Business Process Analyst. This course fully prepares you for the Business Analysis certification examinations by the International Institute of Business Analysis (IIBA); the Association of Business Process Management Professionals International (ABPMP); and the Project Management Institute (PMI).

Delivery Method:

The course does not follow the intensive hands-on lab methodology that is used in our traditional IT skills classes. Our IT Business Skills classes have less of a hands-on component and more of a lecture/presentation style delivery.

Course Topics:

• Assess the effectiveness of current business processes and operational processes
• Understand the role and responsibilities of a business analyst
• Plan and implement Business Analysis best practices using project management life cycles (e.g., waterfall/cascade, incremental, and agile).
• Understand and apply the Business Analysis Core Concept Model (BACCM) framework for business analysis to your organizations business processes
• Identify, evaluate, and prioritize opportunities to improve business processes by following a systematic 10-step business improvement process
• Develop, create, and gain approval for the Business Process Management Case
• Master the knowledge and skills to map and model business processes at the enterprise-wide level as well as detailed workflow level
• Assess and select business process performance controls, metrics and targets
• Practice/apply a Framework for Process Improvement for your organization
• Identify and define complex business process steps using various modeling techniques and metrics such as:
ANSI, Swim Lane, gap analysis, Business Process Diagrams, Unified Modeling Language (UML) system, SIPOC, and Value Stream Maps, Cause-and-Effect Diagrams, Pareto Diagrams, Business Process Flow Charts and Modeling, Cross- functional Process Map, McKinsey 7 S Framework, etc., etc.
• Demonstrate the knowledge and skills of systems modeling, process, and data modeling
• Apply and implement best-practice business process modelling techniques to transform business processes
• Evaluate solution effectiveness of business processes
• Contribute to the achievement of breakthrough organizational performance
• Enable a process-centered organizational culture

Prerequisites:

While not required, it is suggested that individuals take our Business Analysis for the IT Professional course prior to attending this class or have similar Business Analysis experience on the job.

Target Student:

• Business Process Analysts
• Business Process Managers
• Process Architect
• Business Analysts
• Business Systems Analysts
• Project Managers
• Quality Performance Managers
• Business Process Improvement specialists
• Business Process Innovation specialists
• IT/IS specialists
• Change Management specialists
• Information Technology Infrastructure Library specialists
• Lean, Scrum, and Six Sigma practitioners
• Product Managers
• Team Leaders
• Trainers

 

Section 1: Introduction and Overview of Business Analysis

What are “Business Processes?” and “What is a “Business Process Analysis?”

Understanding the roles and responsibilities of a “Business Process Analyst”?

What are the credible industry-wide certification options for a business analyst?

What are some of the “business processes” in our organization?

What the current business processes in our organization that appear to have “gaps” (e.g., out-of-control processes) or low process performance?

What current business processes in our organization need improvement to achieve better outcomes (e.g., ROI) for our organization?

Section 2: Business Analysis Planning and Monitoring [Initiate Phase]

Assessing the effectiveness of current business processes and operational processes to determine “gaps,” “out-of-control, ”need for improvement,” etc.

Evaluating and prioritizing potential incremental improvements (in business processes, etc.)

Applying the relevant information (e.g., metrics-driven) elicited in the fact gathering process to create and analyze process models (Voice of the Business)

Identifying and actively engaging key stakeholders (seeking the Voice of the Customer [VOC]). Determine the perceptions and views of stakeholders

Initiating a business process analysis effort with clear objectives and an agreed-upon goals

Decomposing complex processes into lower level tasks and sub-processes using a decomposition model and diagram

Completing estimates for: costs and deliver a realistic budget

Time commitments and delivering a practical schedule

Process improvement scope and deliver a scope model of realistic requirements  

Section 3: Elicitation and Collaboration [Scope and Design Phase]

Developing a Stakeholder Requirements Matrix based upon the deliberate steps of stakeholder identification, analysis, and buy-in commitment

Building a strategy for active involvement/participation of stakeholders in assessing, improving, and sustaining business processes improvement

Using elicitation techniques, acquire business process improvement requirements from stakeholders (Voice of the Customer) through:

Group-based collaboration: Brainstorming, Focus Groups, Requirements Workshops, collaborative games

Individual elicitation: Interviews, Observation, Survey/Questionnaire

Research: Document Analysis, Interface Analysis, Benchmarking, Prototyping, and Market Analysis

Identifying and documenting business process(es) scope while alleviating scope creep

Discovering how to clarify and validate the current state (i.e., “status quo”) of the business process before jumping to possible “future state” solutions

Section 4: Life Cycle Management

Verifying, validating, and monitoring document business rules analysis for different types of projects or process improvement initiatives

Initiating a process analysis effort with a scope statement, vision statement, mission statement, and strategic objectives for the business process improvement initiatives or project(s)

Identifying opportunities to improve business processes by following a systematic

10-step business improvement process

Efficiently and effectively managing and streamlining backlogs and item tracking

Document, disseminate, review, and archive lessons learned

Section 5: Strategy Analysis [Improve and Control Phase]

Identifying your organization’s Key Performance Indicators (KPIs), Dashboard, Balance Scorecard, Strengths, Weaknesses, Opportunities, and Threats (SWOT) and other pertinent metrics for analyzing the current state (status quo)

Conducting a business capability analysis, decision analysis, a financial analysis, and a risk analysis

Identifying realistic triggers for initiating business process analysis

Systematically implementing the selected improved processes for real time execution/implementation in the organization

Determining a “Process Business Case” that is a good fit for our organization

Creating an effective business process analysis plan and business model canvas

Section 6: Requirements Analysis and Design Definition

Applying process modeling techniques and decision modelling techniques

Completing thorough sequence diagrams

Conducting business rules analyses

Compiling user stories, use case, roles and permissions

Analyzing and compiling data dictionary, data modelling, data flow diagrams, and data mining

Conducting cost-benefit and other metrics to identify and estimate the potential value that could be realized for each planned process improvement

Section 7: Process Performance Measurement and Assessment

Assessing and selecting business process performance controls, metrics and targets:

1. Learn how to use/apply a robust tool kit of quality assessment and control tools, such as: Cause and Effect Diagrams; Control Charts; Flow-Charting; Histogram; Pareto Chart and Pareto Analysis; Run Charts; Scatter Diagrams; Statistical Sampling; Inspection
2. Understanding how to use Root Cause Analysis (RCA) and Statistical Process Control (SPS) to analyze business processes to determine whether each process is “in-control” or “out-of-control” (and the “special” causes for an out-of-control process).
3. Creating a Suppliers, Inputs, Process, Outputs, Customers (SIPOC) model and SIPOC process diagram/map for your organization

Identifying and defining complex business process steps using various modeling techniques such as:

Business Process Diagrams, Value Stream Maps, Swim Lane, etc.

Applying the knowledge and skills to estimate process time and cycle time

Gaining the required level of competencies to follow the basic steps in improving business process performance

Identifying and documenting business process(es) scope while alleviating scope creep

Developing and applying a Framework for Process Improvement for your organization. 

Section 8: Solution Evaluation and Process Transformation

Effectively apply best-practice business process modelling and improvement techniques for targeted (problematic) business processes (i.e., out-of-control)

For process gaps or deficiencies, conduct a thorough Root-Cause Analysis

For solution evaluation, determine acceptance and evaluation criteria along with pertinent metrics and Key Performance Indicators (KPI)

Identifying agreed-upon and required business process changes, detail the impacts of each business process change initiative, and developing a transition plan and backlog of less prioritized business process changes

Submitting for approval a very detailed business process plan for the implementation of the business process solution initiative or project

Evaluating solution effectiveness of planned business process improvements

Determining Return on Investment (ROI), cost-benefit analysis, internal rate of return, and other metrics to document process improvements

Encouraging design of new business directions and business processes

Implementing the achievement of breakthrough or transformational organizational performance

Enabling and sustaining a process-centered organizational culture

 

 

 

We offer live-instructor group training classes for your team.

Upskill your team from the comfort of your office or online.

Benefits of Group Training Include:

• Experienced Professional Instructor Trains Your Team
• Content Focused On Your Team's Needs
• Convenient Scheduling and Class Setup
• Significant Per/Student Cost Savings
• Online, On-Site and Blended Options Available

Get A Free Consultation